Identify and troubleshoot Windows, Intune, AD, and Microsoft 365 issues
Monitor end-user device health using Nexthink
Perform root cause analysis (RCA) for recurring incidents
Create and manage Nexthink dashboards, alerts, investigations, campaigns, and reports
Work with Network, Security, SCCM, and Service Desk teams to resolve issues
Develop or support automation and remediation scripts using PowerShell
Maintain Nexthink platform administration and documentation
Technical Skills
Solid administration and troubleshooting experience in Microsoft Windows OS.
Hands-on experience with analytics and monitoring tools, preferably Nexthink.
Experience analyzing
System logs
Event logs
Monitoring alerts
Proven experience diagnosing, resolving, and performing root cause analysis for incidents and alerts.
Experience troubleshooting
Operating System issues
Active Directory (AD) issues
Microsoft Suite applications
Microsoft Intune
Understanding of ITIL processes.