Educational Qualification
Graduate / MBA
MBA or Graduation in Marketing / Finance preferred
Strong experience in sales, business development and branch operations
Key Responsibilities
Lead and manage the branch team to achieve business and revenue targets.
Drive customer acquisition, retention and business development.
Build robust relationships with existing and potential customers.
Identify market trends and opportunities for cross-selling and up-selling.
Ensure excellent customer service and customer satisfaction.
Train, guide and motivate team members for better performance.
Ensure smooth branch operations and compliance with company policies.
Monitor operational risks and support fraud prevention.
Ensure proper gold appraisal and minimize melting losses.
Plan and implement local marketing activities to increase customer walk-ins and conversions.
Maintain branch accounts, documents, statutory records and physical assets.
Coordinate with internal teams, authorities and external agencies when required.
Required Skills
Strong sales and business development skills
Basic knowledge of gold & precious metals
Customer relationship management
Team handling and people management
Negotiation skills
Good communication and interpersonal skills
Target-driven approach
Decision-making and strategic thinking
Administrative and operational skills
Basic computer knowledge
Communication
Good communication skills in English and the local language
Experience 5–7 years of relevant experience in Sales, Business Development and/or Branch Operations.