Handle customer queries through phone, email, chat, or support tickets across multiple channels.
Troubleshoot product or service issues and escalate to the appropriate department when necessary.
Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
Represent the brand tone and values in every interaction to build trust and retention.
Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.
Pay: Up to ₹30,000.00 per month
Perks
Health insurance
Paid time off
Provident Fund
Education
Bachelor's (Preferred)
Language
English (Required)
Location
Bangalore City, Bengaluru, Karnataka (Required)
Work Location: In person
📌 Flipkart Support Executive Bengaluru (India)
🏢 Shopemet Networks Private
📍 India
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