We are looking for a courteous and customer-focused Front Office Associate to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth guest experience from arrival to departure.

Key Responsibilities:
Welcome and assist guests in a skilled and friendly manner
Handle guest check-in and check-out procedures
Manage room reservations, bookings, and guest information
Attend guest queries, requests, and complaints promptly and professionally
Handle telephone calls, emails, and general guest communication
Coordinate with Housekeeping, Maintenance, Accounts, and other departments for smooth operations
Prepare and maintain front office records and reports
Handle billing, payments, and basic cashiering duties
Provide information regarding hotel facilities, services, and local attractions
Maintain cleanliness, discipline,



and professional appearance at the front desk
Follow hotel policies and service standards

Requirements:
Graduate / Diploma in Hospitality or related field preferred
Previous experience in Front Office / Hotel Reception preferred
Freshers with good communication skills may apply
Valuable verbal and written communication skills
Basic computer knowledge and willingness to learn hotel software
Ability to work in shifts, including weekends and holidays
Customer-oriented attitude with positive problem-solving skills

Job Type: Full time, Permanent

Department: Front Office

Work Location: In person

Preferred Experience: 1–3 years in Hospitality

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks
Food provided
Provident Fund

Work Location: In person

📌 Front Office Associate Panaji
🏢 Panjim Gymkhana
📍 Panaji