Could you be the full time Finance Ecosystem Operation Manager in Bangalore were looking for
Your future role
Take on a new challenge and apply your application management expertise in a cutting-edge field. Youll work alongside team-oriented and dynamic teammates.
Youll ensure the continuity, performance, and efficiency of applications critical to our operations. Day-to-day, youll work closely with teams across the business (such as Service Teams, Business Users, and external partners), lead maintenance activities, and oversee incident and change management processes, and much more.
Youll specifically take care of monitoring application performance and driving support activities, but also enhancing applications based on business needs.
Well look to you for:
Ensuring service continuity for applications within your scope
Leading and managing maintenance activities with external partners
Monitoring application performance through KPIs, OSAs, and SLAs
Driving Level 2 and Level 3 support activities
Delivering enhancements aligned with business priorities
Coordinating with partners, service teams, and business users for incident and change management
Organizing operational and performance review meetings with stakeholders
Managing vendor relationships and ensuring adequate support
Acting as an escalation point for key users and stakeholders
Proposing and implementing continuous improvement initiatives
Preparing operational reporting and dashboards
Ensuring operational readiness during project Go-Live transitions
Requirements
Degree in Information Technology, Computer Science, or a related field
Experience or understanding of application management and maintenance
Knowledge of IT service management concepts (e.g., ITIL)
Familiarity with incident management, change management, and performance monitoring
A certification in ITIL or a similar framework
Solid stakeholder management and communication skills
Ability to lead change through innovation and collaboration