Roles and Responsibilities
Lead smooth on-boarding of current clients and implement Ornate CRM.
Configure Ornate CRM based on client-specific requirements (e.g., customer segmentation, campaign setup, loyalty programs).
Deliver hands-on training sessions for client teams, including business owners,sales staff, and marketing teams.
Monitor client adoption and usage during the first 90 days to ensure visible business advantages are realized.
Act as a trusted advisor to jewellers by recommending CRM best practices that drive customer engagement and business growth.
Troubleshoot user issues and coordinate with the internal support team for timely resolution.
Proactively track customer health scores to identify early signs of drop-off or dissatisfaction.
Build and maintain long-term client relationships through periodic reviews and strategic guidance to scale CRM usage.




Gather client feedback and collaborate with product and management teams to drive continuous improvement.
Embody the Customer Success Mindsetmeasuring success by helping jewellers achieve repeat sales, stronger customer loyalty, and sustainable growth through Ornate CRM.

Desired Candidate Profile
Bachelors degree in Computer Science, IT, Commerce, or a related field.
13 years of experience in software implementation, CRM support, or retail technology (jewellery industry experience preferred).
Freshers with solid aptitude and learning mind-set may also be considered.
Prior experience in CRM/ERP implementation or customer success roles is an advantage.
Willingness to travel PAN India for clients Success and Implementation.
Excellent communication & training skills (ability to guide non-technical users).

📌 Implementation Specialist Ahmedabad (India)
🏢 Dsoft Infotech
📍 India