Assistant System Administrator (IT Helpdesk)

Department: IT Infra

Location: Ludhiana

Job Summary

We are looking for an experienced Assistant System Administrator (IT Helpdesk) to manage day-to-day IT support, desktop troubleshooting, networking, hardware, system administration, and IT infrastructure activities.

Key Responsibilities
Provide desktop and IT helpdesk support to users.
Troubleshoot Windows OS, MS Office, hardware, printers, and other IT-related issues .
Handle basic networking troubleshooting , including LAN/WAN, switches, connectivity, and related issues.
Provide support for Windows Server and Active Directory .
Assist in managing Antivirus Servers, Patch Management, NAS, and Firewall .
Support implementation and maintenance of IT security measures.
Handle IT requests, incidents, and user support tickets within defined timelines.
Support current IT infrastructure implementations, installations, and configurations .
Install, configure,



and troubleshoot design/software applications used by business teams.
Coordinate with vendors and service providers for IT hardware, software, and infrastructure-related issues.
Maintain proper documentation of IT assets, configurations, requests, and troubleshooting activities.

Must Have
Bachelor’s Degree in Computer Science, IT, or a related field.
6+ years of relevant experience in IT Support / System Administration / IT Infrastructure.
Hands-on experience in Windows, MS Office, desktop support, networking, and hardware troubleshooting .
Basic knowledge of Windows Server, Active Directory, Antivirus, Patch Management, NAS, Firewall, and IT Security .
Valuable troubleshooting and problem-solving skills.
Robust communication and user-handling skills.

📌 Information Technology System Administrator Ludhiana
🏢 KGOC Global
📍 Ludhiana