We are seeking an L2 Technical Support Engineer to join our energetic team in Karnataka. The ideal candidate will be responsible for providing advanced technical support to our clients, ensuring that their issues are resolved efficiently and effectively. This role requires a strong understanding of technical support processes and the ability to troubleshoot complex issues.
Key Responsibilities
Provide L2 technical support to clients, addressing and resolving escalated issues from L1 support.
Collaborate with cross-functional teams to identify and resolve technical problems.
Document and track issues in the support ticketing system, ensuring timely updates and resolutions.
Assist in the development of support documentation and knowledge base articles.
Participate in training and mentoring of L1 support staff to enhance their technical skills.
Stay updated with the latest technologies and industry trends to provide the best support possible.
Required Skills
Proven experience in technical support, specifically in L1 and L2 roles.
Robust problem-solving skills and the ability to work under pressure.
Excellent communication skills, both verbal and written.
Familiarity with support ticketing systems and remote support tools.
Ability to work collaboratively in a team workplace. If you are passionate about technology and customer service, and you meet the experience requirements, we encourage you to apply for this exciting opportunity.