Role & responsibilities :
Technical Support (Helpdesk): Serve as the first point of contact for employees experiencing hardware, software, and network issues. Provide prompt and courteous Tier-1 troubleshooting.
User &
Access Management:

Assist with employee onboarding and offboarding by setting up workstations, creating user accounts (Active Directory / Microsoft 365 / Google Workspace), and managing access permissions.
Hardware &
Software Setup:

Install, configure, and upgrade operating systems, business software, and IT hardware (desktops, laptops, printers, IP phones).
Network &
Infrastructure Assistance:

Help monitor system health and troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
System Maintenance: Perform routine maintenance tasks, including deploying software patches, running system updates, and ensuring antivirus definitions are up to date.
Data Backup &
Security:

Assist in monitoring daily data backups and enforcing basic IT security policies.
IT Documentation &
Inventory:

Maintain accurate records of IT assets (hardware and software licenses) and help build out the internal IT knowledge base/wiki with standard operating procedures.

Required Qualifications &
Skills
Education:



Bachelors degree in Computer Science, Information Technology, BCA, B.Sc. IT, or a related technical discipline.
OS Knowledge: Solid understanding of Microsoft Windows settings (Windows 11); basic exposure to macOS or Linux is a plus.
Networking Basics: Foundational knowledge of computer networks, including TCP/IP, DNS, DHCP, and basic routing/switching concepts.
Communication: Excellent verbal and written communication skills. Ability to explain technical problems in straightforward terms to non-technical staff.
Problem-Solving: A logical and analytical mindset with a strong desire to investigate and resolve issues.
Attitude: A customer-service-oriented approach, high attention to detail, and a robust appetite for continuous learning.

Preferred (but not required) Extras
Entry-level certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals.
Any prior internship experience or academic projects related to system administration, computer networking, or IT helpdesk support.
Basic familiarity with virtualization (VMware, Hyper-V) or cloud platforms (AWS, Azure).

📌 It Desktop Support Engineer Mumbai
🏢 Ncdex E Markets
📍 Mumbai