The Operations Manager is responsible for overseeing the day-to-day operations of the wellness centre to ensure smooth functioning, high customer satisfaction, and operational efficiency. This role involves coordinating staff, managing client services, maintaining facility standards, and supporting business growth initiatives.
Key Responsibilities
1.Daily Operations Management
Oversee daily centre operations to ensure seamless service delivery
Monitor appointment scheduling and client flow
Ensure adherence to SOPs and service protocols
Handle operational challenges promptly and efficiently
Staff Coordination & Supervision
Supervise front desk, therapists, trainers, and support staff
Assist in staff scheduling and shift management
Conduct regular team briefings
Support staff training and performance monitoring
Customer Experience & Service Quality
Ensure exceptional client service standards
Address client concerns and resolve complaints professionally
Monitor client feedback and implement improvements
Maintain high hygiene and safety standards
Inventory & Vendor Management
Manage stock levels of wellness products and supplies
Coordinate with vendors and suppliers
Monitor purchase orders and cost control
Ensure proper storage and usage of materials
Financial & Administrative Support
Assist in revenue tracking and reporting
Monitor daily cash collections and billing accuracy
Support budgeting and expense control
Maintain operational records and documentation
Marketing & Sales Support
Support promotional campaigns and events
Track membership renewals and upselling opportunities
Coordinate with marketing team for local promotions
Required Skills & Qualifications
Bachelor’s degree in Business Administration, Hospitality, Healthcare Management, or related field
2–4 years of experience in operations, hospitality, fitness, or wellness industry
Robust leadership and team management skills
Excellent communication and customer service abilities
Valuable organizational and problem-solving skills
Proficiency in MS Office and scheduling software
Job Type: Full time Pay: ₹20,000.00 - ₹30,000.00 per month