We require candidates with prior experience in patient counselling.

Role Description The Patient Counsellor is a full time, on-site role based at the Gurugram & Delhi clinic. The role involves welcoming patients and clearly explaining treatment plans, therapy options, and follow-up schedules.

The Patient

Counsellor will answer queries, provide empathetic support, and help patients understand non-surgical, drug-free pain management approaches. Daily responsibilities include coordinating appointments, maintaining accurate patient records, supporting the clinical team with communication, and ensuring a smooth, reassuring experience for every visitor. The role also requires collaborating with front-desk and clinical staff to manage patient flow, handle feedback, and contribute to a patient-centered environment.

Qualifications
Strong patient communication and counselling skills, including the ability to explain medical concepts in straightforward, explicit language.




Customer service and interpersonal skills to manage patient expectations, handle concerns, and maintain a calm, supportive demeanor.
Organizational and time-management abilities to handle appointments, follow-ups, and documentation efficiently.
Comfort with basic computer operations, clinic management software, and electronic record-keeping.
Fluency in English and Hindi; strong verbal and written communication skills.
Previous experience in healthcare, physiotherapy, chiropractic, or clinic front-office roles is an advantage.
Minimum educational qualification: graduate degree in any discipline; a background in healthcare, psychology, or social work is preferred.
High level of empathy, ethical conduct, and commitment to non-invasive, patient-centric care.

📌 Patient Counsellor Delhi & Gurugram
🏢 Painflame Clinic
📍 Gurugram