Key Responsibilities:
Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
Track and coordinate subsidy and net-metering related processes and documentation.
Coordinate order processing, billing, material readiness and last-mile delivery.
Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling.
Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status.
Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays.
Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution.
Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey.
Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution.
Ensure accurate and timely updates in CRM and other operational trackers.
Support resolution of customer escalations related to documentation, payments, delivery or installation coordination.
📌 Off Roll Position Delivery Coordinator Solar Gurgaon Gurugram
🏢 Luminous Power Technologies
📍 Gurugram
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