Min. 3-years experience in quality monitoring or quality assurance (International Process).
Solid understanding of quality monitoring tools and techniques, including call recording and speech analytics software
Familiarity with the BEST QM standards of Teleperformance
Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects
Excellent knowledge of MS Excel and PowerPoint
Experience working with multiple vendors will be an added advantage
Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage
📌 Quality Analyst International Bengaluru
🏢 TP
📍 Bengaluru
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