Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.
Key Responsibilities
Perform QA checks on workflows Request verification form.
Validate order details units of service, approvals, contract terms, invoicing details.
Conduct sanity checks on order implementation and renewal cases.
Document errors, categorize by severity, and Submit RCA.
Provide feedback to assigned team members to prevent repeat errors.
Maintain audit logs and compliance reports.
Skills & Qualifications
Bachelor’s degree (Business/Finance/Operations).
1–2 years of QA experience in order management, deal execution, or BPO/KPO processes.
Robust attention to detail and analytical ability.
Familiarity with SAP,
CRM, or workflow tools preferred.
Excellent written and spoken English skills
Effective written and verbal communication.
Effective coaching and remedial skills
Work Requirements
Ability to extend as per business needs to meet “End of Quarter business needs” based on Volume and client requests
Location Hyderabad - Virtusa Campus
Work Model Work from Office
Shift 24 x 5
Current shift - EMEA 02 30 PM to 11 00 PM - 1 Way Drop Transport provided
Shift Allocation Based on Business Needs
Shift Allowance - As per Virtusa Policy