Encorp is hiring a system-oriented sales qualified to own the full order cycle from first inquiry to final payment collection.
Role & responsibilities
Roles & responsibilities are stated in summarised KRA form as below:
Inquiry management > Logging every inquiry in the ledger; getting BOM, QAP and drawings; handing over to PPC
Costing and quotation > Costing with Production; RM rates with Purchase; sending quotations; tracking inquiry stages
Order initiation and planning > Work order creation; collecting customer documents; leading the kickoff meeting and Order Roadmap
4 Order tracking, MIS and records > Order-specific MIS; target vs actual; real-time dispatch, sales and collection data; record of key order communications
Cross-functional coordination > Liaison with Purchase (RM cost and status), Quality (inspections), PPC and Production (order updates)
Order closure and reconciliation > Order Closure Report; order completion certificate from customer
Receivables and debtors management > Order-wise and customer-wise debtors reports; follow-up and collections; bad debt recovery including visits
Customer satisfaction > Responsiveness and quality of communication as the customer's single point of contact
Preferred Candidate Profile:
Minimum 2 years of experience in sales, covering both pre-sales and post-sales / order management.
Hands-on experience with inquiry-to-order processes in a B2B or manufacturing setup.
Working knowledge of technical documents such as BOM, QAP and drawings.
Robust MS Excel skills for ledgers, MIS, trackers and reconciliation reports.
Proven record of following up on receivables and collections.
Transparent written and spoken communication in English and Hindi.
Exposure to engineering, fabrication or project-based manufacturing orders.