Greeting Customers: Welcoming clients when they arrive, listening to vehicle problems, and noting down service requests.
Bridging Communication: Explaining technical mechanical issues to customers in straightforward terms, and telling technicians what work needs to be done.
Estimating Costs and Time: Writing up explicit price quotes for parts and labor, and setting expected pick-up times.
Managing Workflow: Scheduling service appointments and updating clients on repair progress.
Closing and Payments: Reviewing completed work orders with customers, explaining charges, and processing final payments