Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a solid background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.
Education and Experience:
Bachelor's degree in Mechanical or Electrical Engineering or related field.
Minimum 5+ years of experience in after-sales service, technical support, or a related field.
Solid knowledge of submersible pumps and motors, hydraulics, and electrical systems.
Location: Savli, Gujarat
ESSENTIAL DUTIES AND RESPONSIBILITIES
Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or in office visits.
Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.
Service and Repair: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.
Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.
Documentation: Maintain accurate records of technical support, service, and repair activities.
Collaboration: Work closely with sales, manufacturing, and R&D; teams to resolve customer issues and improve product performance.
Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D; team.
Skills and Abilities:
Communication and problem-solving
Time management and organization
Ability to travel (up to 50% of the time)
📌 Sr Executive / Asst Manager After Sales Service Savli Vadodara
🏢 Pluga Pumps And Motors
📍 Vadodara
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