We’re looking for an experienced Team Lead to train, manage, and motivate a team of telecallers who connect with merchants across the US West Coast. If you’ve led a calling team before, are comfortable with night hours, and enjoy helping people get better at their jobs, we’d like to hear from you.

Shift: 8–9 hours between 6:30 PM and 6:30 AM IST (aligned to US business hours), with flexibility to overlap with your team’s shifts

Location: Remote, work from anywhere in India

COMPULSORY: ENGLISH AND GUJARATI SPEAKING IS A MUST

Openings: 1

What you’ll do
Lead, manage, and support a remote team of around 15 telecallers
Onboard and train new hires on our Merchant Services, call scripts, objection handling, and CRM/call-record practices
Listen to live and recorded calls, give regular feedback, and run one-on-one coaching sessions
Set daily call, connect, and conversion targets, and track performance against them
Step in on escalated or difficult merchant calls when needed
Manage shift schedules, attendance, and team discipline across night hours
Share daily and weekly performance reports with management, along with suggestions to improve results
Keep the team motivated through rejections and help underperformers improve




Support hiring by screening and interviewing telecaller candidates

What we’re looking for
3+ years of experience in telecalling, BPO, or inside sales, including at least 1 year leading or supervising a calling team
Fluency in English with a clear, neutral accent, plus strong listening and communication skills
Proven ability to train people and improve their call performance
Comfortable working night shifts on a consistent basis
Experience managing remote or work-from-home teams is a strong advantage
Experience selling to US customers or small business owners is a plus
Organised, target-driven, and comfortable with basic reporting in Excel or Google Sheets and a CRM

Language requirement (mandatory) You should be fluent in English. An additional Indian language is a plus.

Must have (mandatory)
Own laptop in positive working condition
Secure, high-speed internet connection (a backup connection is preferred)
Good quality headset with a clear microphone, preferably noise-cancelling
A quiet space to take calls and run team meetings

Compensation
Salary: ₹35000-50000
Team incentive: Separate
Robust team performance can significantly increase your monthly earnings

📌 Team Lead Telecallers — Us Night Shift Work From Home Jaipur (India)
🏢 KEY Brains Tech
📍 India