Role & Responsibilities:
Handle inbound calls from patients regarding appointments and queries.
Make outbound follow-up calls to patients.
Help patients with appointment booking, rescheduling, and basic information.
Understand patient requirements and provide the right assistance.
Maintain basic call details and follow the defined process.
Coordinate with the relevant internal teams whenever required.
Requirements
Valuable communication skills in Hindi/English/Bengali
Comfortable speaking with patients over the phone.
Valuable listening skills and a polite, patient attitude.
Comfortable working in adaptable shifts ( no night shift)
Immediate joiners preferred