Key Responsibilities:
Team Management & Performance Monitoring
Daily Operations: Oversee day-to-day team activities, including login hours, call volumes, talk time, and response times.
Target Allocation: Set and manage daily, weekly, and monthly team quotas for outbound calls, qualified leads, and confirmed site visits.
Performance Reviews: Track individual executive metrics via daily reports and address underperformance with targeted strategies.
Lead Funnel & CRM Management
Lead Distribution: Efficiently allocate inbound/outbound leads (from digital campaigns, brokers, walk-ins, and property portals) among executives using the company CRM.
Data Hygiene: Ensure absolute CRM hygiene by enforcing timely disposition updates, accurate client notes, and disciplined follow-up logs.
Funnel Optimization: Monitor lead response time (SLA) to minimize lead leakage and maximize contact ratios.
Training & Quality Audits
Call Auditing: Conduct structured regular audits of live and recorded calls to ensure pitch alignment and high customer service quality.
Coaching & Soft Skills: Train the team on property USPs, objection handling (e.g., price resistance, location bias), and persuasive appointment-setting scripts.
Product Knowledge: Conduct refresher briefings on configuration, launch pricing,



competitor analysis, and micro-market infrastructure updates.
Cross-Functional Coordination
Sales Pipeline Handover: Interface with the Closing/Sourcing team to ensure a seamless handover of qualified hot leads before their actual site visit.
Marketing Feedback: Collaborate with the Digital Marketing department to provide insights on lead quality from specific ad campaigns or data sources.

Required Skills & Qualifications
Education: Graduate in any discipline; an MBA in Sales or Marketing is preferred but not mandatory.
Experience:
5 to 7 years of total experience in Real Estate Pre-Sales, Inside Sales, or Telesales.
At least 13 years of experience in a supervisory or team-handling role.
Technical Proficiency: Robust command over real estate CRM software (e.g., Salesforce, Zoho, LeadSquared) and analytical reporting tools like MS Excel (Pivots, VLOOKUPs).
Language Fluency: Proficient in English and Hindi. Knowledge of local regional languages (e.g., Marathi in Mumbai) is a major competitive advantage.
Core Competencies: High emotional intelligence, goal-driven mindset, active listening, and solid crisis/conflict resolution skills.

📌 Tl Presales Mumbai
🏢 Sugee Developers
📍 Mumbai