MAIN DUTIES/RESPONSIBILITIES/ROLES:
Manage Installation and Commissioning activities at Customer site
Researching technical issues and identify solutions to software and hardware issues
Walking customers through solutions
Reviewing product change requests raised by Customer at site
Learning about product updates and recent releases
Contributing to product knowledge and helping make future technical support easier
Developing expertise in the products that company manufactures and develops
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Asking customers targeted questions to quickly understand the root of the problem during remote support or telephonic support sessions
Providing prompt and accurate feedback to customers
Referring to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time




Follow up with Customer to ensure systems are fully functional after troubleshooting
Prepare accurate and timely reports like MOM, Installation Report, Commissioning Report, Service Report etc.
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Maintain daily activity reports
Perform any additional tasks or responsibilities assigned by the Manager or Management, as required

SKILLS & EXPERIENCE

Qualifications:

· BE (computer / E&TC; / Electronics)

· BSC/MSC (Computer)

· Diploma in computer or E&TC; / Electronics

· Any other technical course will be added advantage

Experience:

· 0 to 4 years’ Experience

Skills:

· Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

· Excellent verbal and written communication

· Organized and able to meet deadlines

· Electronics component knowledge

· Comfort for frequent travelling

PERFORMANCE GOALS:

· Minimal tech support from internal teams

· Reduced Customer Complaints

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Support And Service Engineer Dhule (India)
🏢 Propix Technologies Private
📍 India