Technical Operations Manager – ALM (IBM ELM Tool Suite)

Experience: 10+ years in Production Support applications

Role Summary The Technical Operations Manager – ALM governs, optimizes and supports the IBM Application Lifecycle Management (ALM/ELM) Tool Suite, with a focus on RUN operations. The role connects business stakeholders, engineering teams, RUN IT operations, the tool vendor (Editor) and partner teams. The goal is operational excellence, standardization, compliance and digital transformation, while ensuring ALM services meet quality standards, SLAs and business continuity requirements.

The role owns application operations, service reliability, governance, continuous improvement and alignment with business goals.

Mandatory Skills




Functional and technical knowledge of the IBM ALM/ELM tool suite
GitLab and ALM integration knowledge
10+ years' experience handling Production Support applications
ITIL certification (required)
Robust knowledge of IT infrastructure systems : server, database, network and storage
Positive hands-on experience with GitLab, including backend GitLab
Robust knowledge of GitLab CI/CD and Runners
Working knowledge of version control and source code management
Hands-on experience with ITIL processes: Incident, Service Request and Change Management (RCA, PIR, SLA/KPI governance)

📌 Technical Operations Manager Bengaluru (India)
🏢 ACL Digital
📍 India