The key responsibilities of a Telecollection Executive typically include:
Contact customers through outbound regarding overdue payments.
Remind customers of pending dues and explain outstanding balances.
Negotiate payment plans and obtain Promise-to-Pay (PTP) commitments where applicable.
Maintain qualified and courteous communication while handling difficult conversations.
Update customer records, call outcomes, and payment commitments accurately in the CRM or collection system.
Follow up with customers as per the agreed payment schedule.
Resolve customer queries related to billing, payments, or account status, and coordinate with internal teams when necessary.
Escalate unresolved, disputed, or high-risk accounts to the appropriate department or field collections team.
Achieve daily, weekly,
and monthly collection and productivity targets.
Ensure compliance with company policies, regulatory guidelines, and fair collection practices during every customer interaction.
Key Skills
Robust communication and negotiation skills
Persuasion and customer handling
Problem-solving ability
Basic computer and CRM knowledge
Time management and target orientation
Attention to detail and accurate documentation
Ability to work under pressure and meet collection goals