Technical Project Manager AI / Contact Center

Job Title: Technical Project Manager – AI / Contact Center

Experience: 9+ Years

Location: Any Location / Open to PAN India

Employment Type: Full time

Industry: BFSI / Payments / Technology

We are looking for an experienced Technical Project Manager with strong expertise in AI-based Contact Center and Back Office implementations. The ideal candidate should have hands-on experience leading large technology programs involving AI, automation, cloud transformation, Contact Center platforms and enterprise applications.

Key Responsibilities
Lead end-to-end AI-based Contact Center and Back Office implementation programs.
Manage programs involving IVA, Agent Assist, Unified Desktop, AI-based IVR and other AI/automation solutions.
Lead technology programs within BFSI / Payments environments.
Manage Genesys and Microsoft Dynamics related implementation/integration programs.
Drive Cloud Migration and Cloud Transformation projects.
Handle project planning, estimation, budgeting, governance and delivery.
Manage vendors, partners and technology stakeholders.
Own project financial control, resource planning and delivery timelines.
Work closely with clients and senior stakeholders to understand requirements and ensure successful delivery.
Identify project risks,



dependencies and mitigation plans.
Lead cross-functional technical teams and ensure timely project execution.

Must-Have Skills
9+ years of overall experience in Project / Program Management.
Strong experience in AI-based Contact Center & Back Office implementations.
Experience with solutions such as:
IVA – Intelligent Virtual Assistant
Agent Assist
Unified Desktop
AI-based IVR
Contact Center Automation
Proven experience managing AI / Automation technology programs in BFSI / Payments.
Solid exposure to Genesys.
Strong exposure to Microsoft Dynamics.
Experience in Cloud Migration / Cloud Transformation projects.
Strong knowledge of
Project Planning
Estimation
Governance
Vendor Management
Financial Control
Risk Management
Excellent client-facing and stakeholder management skills.
PMP Certification – Mandatory/Preferred as per client requirement.

Good to Have
AI/ML Certification or relevant exposure
Python exposure
PRINCE2
Agile methodologies
CSM / Secure certification
Experience in BFSI / Payments domain

Salary Salary: Based on experience, relevant skill set and current CTC.

Expected CTC: To be discussed based on profile and experience.

📌 Technical Project Manager Ai Chennai
🏢 AGM Infra Solutions
📍 Chennai