Key Responsibilities
Handle customer queries and complaints through inbound/outbound calls, chat, email, or other support channels.
Assist customers with order-related issues, including delayed orders, cancellations, missing items, incorrect orders, and delivery concerns.
Resolve customer complaints regarding refunds, payments, promotional offers, and order status.
Coordinate with delivery partners, restaurant partners, and internal teams to ensure timely issue resolution.
Provide accurate information about orders, policies, payment methods, refunds, and service-related queries.
Maintain a qualified, customer-friendly approach while handling difficult or dissatisfied customers.