• Accounts Receivable Management: Monitor, identify, and follow up on overdue invoices and outstanding debts.
• Client Communication: Contact Customers via telephone, email, mail or Personal visit to arrange payments and resolve queries.
• Negotiation & Problem Solving: Negotiate payment plans, handle partial payment requests, and resolve billing disputes/discrepancies.
• Documentation: Maintain meticulous records of all collection activities, communications, and promises to pay.
• Reporting: Prepare aging reports and monitor daily, weekly, or monthly collection goals.
• Internal Coordination: Collaborate with Sales and Billing teams to address customer issues and prevent further delinquency. Required Skills & Qualifications
• Experience:
3–5 years of experience in collections or accounts receivable.
• Logistics Knowledge: Familiarity with freight forwarding, shipping terms, or transportation industry billing.
• Technical Skills: Proficiency in MS Excel and specialized collection tools if any.
• Soft Skills: Robust negotiation, communication, and conflict-resolution skills. • Education: Any degree is preferable