Responsible for end-to-end administration of the corporate T&E; card program, including card issuance, maintenance, compliance monitoring, transaction review, dispute management, reporting, and stakeholder support. The role ensures adherence to company policies, internal controls, and service level agreements while partnering with employees, finance teams, and banking partners.
Core Skills & Competencies (Mandatory)
Corporate Card Administration (issuance, cancellation, renewals, account maintenance)
Travel & Expense (T&E;) Policy Management
Transaction Monitoring and Reconciliation
Compliance, Risk, and Internal Controls
Dispute and Fraud Investigation
Stakeholder Management and Customer Support
Reporting and Data Analysis
Robust Communication and Problem-Solving Skills
Attention to Detail and Process Adherence
SLA and Operational Management
Desired Skills & Competencies (Preferred)
Experience with SAP Concur, CitiManager, American Express @ Work, or similar platforms
Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, Reporting)
Process Improvement and Automation Exposure
Global T&E; Card Program Experience
Vendor/Bank Relationship Management
SOX and Financial Controls Knowledge
Project or Change Management Experience
Customer service in global settings
Candidates should have experience in:
Managing corporate T&E; card programs.
Coordinating with banking partners.
Handling employee queries through ticketing tools.
Resolving card-related issues and escalations.
Candidates should demonstrate knowledge of:
Corporate T&E; card administration.
Card issuance process and post-issuance support.
Working with banking partners/vendors.
Employee support and ticket management.
Handling
Credit limit increase requests.
Declined transactions.
Blocked cards.
Travel card-related issues.
Problem resolution and coordination with banks to ensure a smooth employee experience.