Requirements
Should have excellent Oral and written communication skills.
You should be versatile to work in any shift.
Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
Walk customers/ Provide navigational support on self-service portal
Advantages
Transportation:
Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).Role & responsibilities .
Role: Customer Retention - Voice / Blended, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Voice ProcessChat Process Blended ProcessBPO Non VoiceCustomer ServiceInternational Call CenterSemi VoiceinternaInternational Chat ProcessEmail ProcessInternational BPOInternational Voice Process
📌 Walk In Drive For Customer Support Us/uk Voice/chat Mumbai
🏢 Accenture
📍 Mumbai
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