Key Responsibilities:
Handle customer and dealer calls and enquiries.
Coordinate with the Sales Team, Dealers and Distributors.
Follow up on new business enquiries and potential customers.
Identify and maintain a database of recent leads and business prospects.
Follow up with leads and convert enquiries into orders.
Support the sales team in developing new markets, dealers and customers.
Maintain customer, lead and sales records in Excel / CRM / Bizom.
Track orders, payments, dispatches and pending issues.
Prepare daily and weekly sales and NBD reports.
Coordinate with Accounts, Dispatch and Sales teams.
Regularly follow up with existing and current customers.
Share important customer feedback and new business opportunities with management.
Requirement: Good communication, follow-up and coordination skills with basic knowledge of Excel/CRM. Experience in FMCG sales, CRM or NBD will be preferred.