RaceWorld is a racing simulation experience centre in Mysuru where guests drive real steering-wheel racing rigs. Casual, fun and beginner-friendly. Full training provided.
Role: Customer Service Representative
You run the front desk. You are the first and last person every guest meets: bookings, billing, queries and making sure guests leave happy and come back.
Key Responsibilities
Greet walk-in guests and explain race packages, pricing and offers
Take bookings by walk-in, phone and WhatsApp; manage the rig queue and wait times
Handle billing, UPI, card and cash payments accurately; close the daily cash report
Sell memberships, group bookings, birthday and corporate packages
Resolve guest complaints calmly and escalate when needed
Support Race Hosts with guest briefing during peak hours
Collect guest feedback and Google reviews
Working Hours
9-hour shift per day,
1 weekly off (weekday)
Weekends and public holidays are working days
Rotational shifts:
9:30 AM to 6:30 PM
1:30 PM to 10:30 PM
Must be available for all shifts during the first 15 days (training period)
Perks (After Probation)
Incentives on packages and memberships sold
Paid leave as per company policy
Double pay on public holidays
Meal provided on late shift
Free race sessions for staff
Growth path: CSR > Senior CSR > Outlet Supervisor as RaceWorld expands
Requirements
Follow grooming and uniform standards
Comfortable with rotational shifts and standing work
Basic phone and billing app skills
Customer-friendly attitude and willingness to learn