Job Responsibilities –
Customer Care ExecutiveHandle customer queries, requests, feedback, and complaints through phone calls, WhatsApp, email, and other communication channels.
Respond to customers professionally, politely, and within the defined response time.
Understand customer concerns and provide accurate information, guidance, and appropriate solutions.
Register and maintain proper records of all customer queries, complaints, and feedback.
Coordinate with the concerned franchise, service team, sales team, or management to resolve customer issues effectively.
Follow up on open complaints and ensure timely closure of customer concerns.
Collect customer feedback after service and identify areas for improvement.
Escalate reliable, repeated,



or unresolved complaints to the concerned manager/management.
Maintain regular follow-up with customers regarding pending services, complaints, or commitments.
Ensure a positive customer experience and maintain positive customer relationships.
Monitor customer satisfaction and report recurring issues or key feedback to management.
Prepare daily/weekly customer care reports, including queries received, complaints, resolutions, pending cases, and feedback.
Maintain confidentiality and professionalism while handling customer information.
Perform any other customer-support-related duties assigned by the management.

📌 Customer Care Executive Sahibzada Ajit Singh Nagar
🏢 Cars To Crores Private
📍 Sahibzada Ajit Singh Nagar