Key ResponsibilitiesPatient Outreach & Sales Conversion
Call leads (inbound inquiries, digital ad leads, database records) to introduce clinic treatments, services, and wellness packages.
Understand patient concerns, recommend appropriate doctor consultations or treatment plans, and highlight package advantages.
Convert prospective inquiries into confirmed clinic visits or paid treatment bookings.
Appointment Scheduling & Follow-Up
Schedule, confirm, and reschedule doctor consultations using the clinic’s appointment software or CRM.
Perform follow-up calls for missed appointments, treatment renewals, and ongoing patient care check-ins.
Lead Management & CRM Documentation
Track and log call statuses, feedback, booking details, and follow-up schedules in Excel or CRM tools.
Maintain accurate patient interaction records to ensure smooth handoff to the in-clinic front desk team.
Customer Support & Query Handling
Answer patient questions regarding pricing, consultation procedures, prep instructions, and clinic locations.
Address objections empathetically while upholding patient confidentiality and ethical healthcare communication.