We are looking for a Customer Support Team member to assist customers by resolving queries and ensuring a smooth support experience. You will communicate with customers through calls, chats, and emails while working closely with internal teams to address concerns effectively.
Key Responsibilities:
Handle customer queries via calls, chats, and emails in a transparent and polite manner
Understand customer issues and provide the right resolution or guidance
Share unresolved or complex cases with the concerned team when needed
Ensure timely responses and proper follow-ups until the issue is closed
Maintain records of interactions and updates for tracking purposes
Requirements
Solid communication and interpersonal skills.
Good problem-solving and coordination abilities.
Comfortable interacting with customer over calls and chats.
Available for a full time, in-office role
📌 Customer Support Executive Gurugram (India)
🏢 AstroTalk
📍 India
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