Key Responsibilities:
Handle customer queries and requests through email.
Provide accurate information and appropriate resolutions to customer concerns.
Draft qualified, clear, and grammatically correct email responses.
Understand customer issues and coordinate with internal teams for resolution when required.
Maintain proper documentation of customer interactions and case updates.
Ensure timely responses and follow-ups on pending queries.
Follow company policies, standard operating procedures, and quality guidelines.
Maintain customer confidentiality and data accuracy.
Meet assigned productivity, turnaround time (TAT), and quality standards.

Eligibility Criteria:
Minimum qualification: 12th pass or graduate, depending on the process requirement.
Positive written English communication skills.
Basic computer knowledge and familiarity with email applications.
Valuable typing speed and accuracy.
Ability to multitask and manage multiple customer queries.
Freshers and experienced candidates may apply, depending on the requirement.

📌 Customer Support Executive Bengaluru
🏢 Earlyjobs
📍 Bengaluru