Key Responsibilities1. Branch Sales & Business Growth
Achieve monthly and yearly branch sales targets.
Generate current leads and maximize conversions.
Monitor daily appointments, consultations, walk-ins, and sales.
Develop local marketing and referral opportunities.
Drive repeat business and customer retention.
Team Management
Manage and motivate therapists, dieticians, counsellors, and sales staff.
Allocate daily responsibilities and monitor individual performance.
Conduct regular team meetings and performance reviews.
Ensure staff follow Velnesi SOPs and company policies.
Identify training and development requirements.
Customer Management
Ensure excellent customer service and client experience.
Handle key client consultations and escalations.
Monitor customer feedback and satisfaction.
Ensure proper follow-up of leads and existing clients.
Operations Management
Ensure smooth day-to-day branch operations.
Maintain cleanliness, hygiene,
discipline, and skilled standards.
Monitor treatment schedules, appointments, and staff attendance.
Ensure proper maintenance and utilization of equipment.
Maintain required branch records and reports.
Sales & Performance Reporting
Prepare and submit daily, weekly, and monthly branch reports.
Track lead generation, conversion, revenue, package sales, and collections.
Monitor team-wise and employee-wise targets.
Take corrective action when performance is below target.
Marketing & Local Promotion
Support Facebook, Google, WhatsApp, and local promotional activities.
Coordinate local campaigns and promotional events.
Build relationships with nearby businesses, institutions, and communities.
Promote Velnesi services and packages within the local market.