Job Title : IT Support Engineer (Tier 2)

Location : Remote (Interview in Bangalore office)

Experience : 2 - 3 years

Shift : US Shifts (mandatory prior experience)

About the Role :

We are seeking an experienced IT Support Engineer (Tier 2) to provide advanced technical support, manage incidents, and ensure smooth IT operations. The role requires solid troubleshooting skills, hands-on experience with ticketing systems, and the ability to work independently in US shift timings.

Key Responsibilities :
Provide Tier 2 Help Desk Support for IT incidents, changes, and service requests.
Manage incident, change, and request workflows using ticketing tools.
Participate in after-hours on-call rotation.
Ensure quality assurance in IT support delivery.
Document troubleshooting steps, procedures, and resolutions.

Required Skills & Certifications :
Experience with common helpdesk tools and ticketing systems.
Knowledge of cybersecurity risks and best practices for protecting sensitive data.




Solid documentation and communication skills.
Ability to collaborate effectively with team members and communicate technical information to non-technical stakeholders.
Proven ability to manage multiple tasks, prioritize, and meet deadlines.

Technical Skills (Preferred) :
Microsoft AZ-800, Identity and Access Administrator Associate, Security Operations Analyst Associate.
VMware Certified Technical Associate.
Sophos Central Endpoint & Server Engineer.
UniFi Network, Datto Advanced Technician, Veeam Backup & Replication, Ironscales Mail Administrator.
Cisco Meraki Solutions Specialist, Sophos XG Firewall Engineer, Ubiquiti Enterprise Wireless.
M365 Fundamentals, Contemporary Desktop Administrator, CompTIA A+.

Work Mode :
Remote role with mandatory US shift coverage.
In-person interview at Bangalore office.

📌 It Support Engineer Bengaluru
🏢 LetzBizz
📍 Bengaluru