Role & responsibilities

- Coordinate and follow up with all RRCs, including Kinfra, Jaipur, Telangana, Bangalore, and other RRC locations.
- Monitor repair status and ensure repairs and deliveries are completed on time.
- Coordinate with stores and RRC teams to resolve pending repairs and delivery issues.
- Take overall responsibility for RRC operations across all stores.
- Maintain regular communication with RRC teams, stores, IT, and other concerned departments.
- Provide clear and timely updates to the reporting manager on repair status, pending cases, delays, and critical issues.
- Prepare and share daily/weekly MIS reports, Excel trackers, pending reports, and performance reports.
- Escalate delays, operational issues, and critical pending cases with proper details.

Preferred candidate profile

- Experience in product/repair operations, data entry, or a related field.
- Valuable knowledge of MS Excel, data management, reporting, and system-based operations.
- Strong communication, coordination, follow-up, and reporting skills.
- Should be smart, proactive, responsible, and comfortable working with systems and data.

📌 Regional Repair Center Coordinator (Kozhikode)
🏢 Malabar Gold And Diamonds
📍 Kozhikode