Description:

Key Responsibilities

- Solution Design & Development:
- Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions, focusing on CSM and Service Portal functionalities

- Service Portal Development
- Design, configure, and customize ServiceNow Service Portals aligned with business requirements.
- Develop reusable UI components and ensure mobilefriendly, responsive user experiences.
- Widget Architecture & Lifecycle

- Build, extend, and maintain ServiceNow Service Portal Widgets using AngularJS, HTML, CSS, JavaScript, and serverside scripts.
- Manage full widget lifecycle including initialization, data provisioning, event handling, and versioning.

- Catalog Integration in Portal

- Implement and customize Service Catalog items, order guides, and record producers for seamless portal consumption.
- Integrate workflows, client scripts, and UI policies to enhance catalog usability within the portal.

- Security & ACLs in Portal

- Configure and troubleshoot Access Control Lists (ACLs), roles, and client-side/server-side security within the Service Portal.
- Ensure secure access to widgets, data sources, and catalog items following best practices.

- Performance Optimization





- Optimize portal performance through productive scripting, data caching, minimized server calls, and UI best practices.
- Conduct performance assessments and implement corrective actions to enhance load times and responsiveness.

- Theming, Branding & Accessibility

- Create and maintain portal themes, branding styles, and custom layouts aligned with UX/UI guidelines.
- Ensure portals meet accessibility standards (WCAG/ADA) for inclusive user experiences.

- Search & Knowledge Integration

- Configure and enhance ServiceNow search features including Zing search, Knowledge Base integration, and contextual search.
- Promote effective knowledge consumption within the portal.

- Upgrades, Source Control & Testing

- Support platform upgrades by validating portal functionality and remediating issues.
- Utilize Source Control (Git) and ServiceNows Studio for version management.
- Conduct unit testing, regression testing, and cross-browser testing for all portal components.
- Knowledge of CSM workflows and how they integrate with Service Portal.

Mandatory skills:

CSM workspace, portal

Service NOw Development

Location:

Pan India (Hybrid)

📌 Servicenow Developer_CSM (India)
🏢 Kairos Technologies
📍 India