Key Roles & Responsibilities

- Training Delivery: Conduct classroom training, on-the-job training (OJT), and virtual sessions for sales and process teams.
- Training Needs Analysis (TNA / TNI): Identify skill gaps through call monitoring, sales data review, and performance audits.
- Product & Process Knowledge: Train current hires and existing staff on company products, sales pitch, CRM tools, compliance, and process workflows.
- Coaching & Mentoring: Provide side-by-side coaching, feedback, and refresher modules to improve conversion rates and target achievement.
- Metrics Tracking: Monitor key performance indicators (KPIs) such as throughput, floor transition rates, shrinkage, and sales output.

Common Eligibility & Requirements

- Experience Range: 1 to 7+ years of relevant experience in BPO, EdTech, insurance, or corporate sales training.
- Key Skills: TNA, TNI, OJT, Train-The-Trainer (TTT), product training, objection handling, communication skills, and MS Office (PowerPoint/Excel).

Note- This is IC role, interested candidate can connect me on whatsapp - (phone hidden) (HR Atul)

📌 Process Trainer || Health Insurance (New Delhi)
🏢 Star Health insurance
📍 New Delhi