We are currently hiring for Assistant Manager-Customer service role

(2025-2026 Pass out-Engineering/MBA/PG freshers can also apply)

Looking for people with excellent English communication skills.

If interested, please walk in with a copy of updated resume to the below mentioned venue

Date-14th October, 2026

Time-10.00am-2pm

Venue-Axis Bank, 3rd Floor, Yarlagadda Towers, 4th Lane, Nungambakkam High Road, Chennai, Tamil Nadu-600034 (Opposite Hotel Ranjith)

Contact Person-Pooja Somanathan

Dress Code-Formals

Job Location-Nungambakkam

About the Role
The role exists for effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum handling time along
with cross selling and upselling various products
Key Responsibilities

- Effectively resolving customer queries or complaints - at the first




instance - with excellent customer satisfaction scores and minimum call handling
time,
- Delivering service with requisite courtesy and accuracy,
- Demonstrating complete onus to customers queries / problems,
- Adhering to product and process requirements with nil errors,
- Escalating customer issues to the right internal stakeholders,
- Ensuring process efficiency and effectiveness,
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators,
- Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
- Rotational Shift/Rotational weekly offs
- Relieving letter from all previous companies mentioned in CV is mandatory

Regards,

Pooja

📌 Walk-in || Assistant Manager-Customer service (Chennai)
🏢 Axis Bank
📍 Chennai