We are looking for a sharp, customer-focused, empathetic, and detail-oriented Executive for our Blended Process (Voice & Email). In this role, you will handle customer queries, resolve service-related issues, manage escalations, and provide timely support through both inbound/outbound calls and email communication. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to deliver a seamless customer experience across multiple communication channels.

Role & responsibilities

- Handle customer queries and complaints through inbound/outbound calls and email communication.
- Resolve customer issues, service requests, and escalations within defined turnaround times (TAT).
- Provide accurate information and effective solutions while maintaining professional communication.
- Follow up with customers to ensure timely resolution and customer satisfaction.
- Draft and respond to customer emails with proper grammar, clarity, and a qualified tone.
- Coordinate with internal departments to resolve complex customer issues.




- Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
- Identify customer concerns and take appropriate action to prevent repeated escalations.
- Ensure compliance with company policies, process guidelines, and quality standards.
- Achieve daily and monthly targets for productivity, quality, response time, and customer satisfaction.

Preferred candidate profile

- Graduate in any discipline
- Immediate Joiners Preferred
- 6 months to 2 years of experience in customer service, voice process, email support, or blended process preferred.
- Excellent verbal and written communication skills.
- Strong customer-handling, problem-solving, and escalation-management abilities.
- Good email drafting skills with professional communication etiquette.
- Ability to handle inbound/outbound calls and emails efficiently.
- Proficient in basic computer operations and MS Excel.
- Customer-focused, empathetic, and detail-oriented approach

📌 Walk-in || Customer Support Executive (Noida)
🏢 Growcap Creditwise
📍 Noida