Company: ARAs Client Global Business Services
Job Title: Customer Service Associate International Voice & Collections
Experience Required: 6 months to 5 Years
Employment Type: Full-Time
Work Mode: 100% Work From Office
Shift: Rotational Shifts/UK Shifts

Cab facility: 2-way cab facility provided

Joining Requirement: Immediate Joiners Only
Job Location: Bengaluru (Mahadevpura)
Salary: 3.5 to 5 LPA

Qualification: Minimum 12th Pass/ PSU/ Any Graduate

About the Client

ARAs Client Global Business Services is hiring customer-focused professionals for its International Voice and Collections operations. The role offers an opportunity to work in a structured, performance-driven customer service environment, handling international customer interactions and collaborating with internal operations teams.

Role Summary

We are looking for confident, articulate, and customer-oriented professionals with 612 months of relevant experience in International

Customer Service Voice and Collections.

The ideal candidate should demonstrate excellent spoken English, strong listening skills, effective problem-solving abilities, and the confidence to manage complex customer conversations professionally.

Candidates must be available to join immediately and comfortable working from the office in rotational/UK Shifts.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and efficiently.
- Address customer inquiries, concerns, service requests, and collections-related matters.
- Manage challenging customer conversations with patience, empathy, and confidence.
- Coordinate with Operations and other internal support teams to resolve customer issues.
- Follow established call-handling guidelines, standard operating procedures, and quality standards.




- Communicate accurate information clearly and concisely to customers.
- Maintain professional call etiquette and ensure a positive customer experience.
- Work toward achieving assigned KPIs and KRAs, including productivity, call quality, and other applicable performance measures.
- Document customer interactions accurately in the relevant systems.
- Follow applicable confidentiality, data protection, and collections-compliance procedures.

Must-Have Qualifications

- Experience: 6months relevant experience in International Customer Service Voice and Collections.
- Communication: Excellent verbal English communication skills with strong fluency, clarity, and comprehension.
- Customer Handling: Ability to manage free-flowing, complex, and challenging customer conversations.
- Active Listening: Strong listening and probing skills to understand customer requirements and resolve concerns.
- Call Handling: Experience managing inbound and outbound customer calls.
- Availability: Must be an immediate joiner.
- Shift Flexibility: Willingness to work rotational shifts, including UK shifts.
- Work Arrangement: Comfortable working 100% from the office.
- Documentation: Must possess original, clear, complete, and verifiable soft copies of required educational and employment documents for onboarding and background verification.

Nice-to-Have Qualifications

- Previous experience in international BPO or contact-center operations.




- Familiarity with collections processes and payment-related customer conversations.
- Experience working with CRM or call-management applications.
- Understanding of customer service metrics, quality standards, and productivity targets.
- Experience coordinating with internal support teams for issue resolution.

Behavioral Competencies

- Customer Centricity: Demonstrates empathy and a service-oriented mindset.
- Communication: Explains information clearly and handles difficult conversations confidently.
- Problem Solving: Identifies customer concerns and works toward practical resolutions.
- Adaptability: Adjusts to changing shifts, customer situations, and business requirements.
- Accountability: Takes ownership of assigned tasks, performance targets, and customer issues.
- Team Collaboration: Works effectively with Operations and support teams.

Why Join Us?

- Opportunity to gain experience in international customer service and collections operations.
- Exposure to diverse customer interactions and structured service processes.
- Collaborative working workplace with operational support.
- Prospect to strengthen communication, customer management, and problem-solving skills.
- Experience in a performance-oriented international contact-center environment.

Important Application Requirements

IMMEDIATE JOINERS ONLY

100% WORK FROM OFFICE

ROTATIONAL/ UK SHIFTS

6 MONTHS OF RELEVANT INTERNATIONAL VOICE AND COLLECTIONS EXPERIENCE

ORIGINAL, VERIFIABLE SOFT COPIES OF EDUCATIONAL AND EMPLOYMENT DOCUMENTS REQUIRED

Candidates meeting the above requirements are encouraged to apply.

Referrals Are Welcome!

Feel free to refer your friends, colleagues, or anyone in your network who might be interested in this opportunity.

Your referrals are highly appreciated!

📌 International Voice Process Executive (Bengaluru)
🏢 ARA Resources
📍 Bengaluru