If you need a job description for Customer Care Executive (Chat & Voice Process) - eClerx Chandigarh, you can use:
Customer Care Executive | Chat & Voice Process | eClerx Chandigarh
- Handle customer queries and concerns through chat and voice support in a professional and timely manner.
- Provide accurate information regarding products, services, orders, billing, and account-related requests.
- Resolve customer issues while maintaining high levels of customer satisfaction and service quality.
- Document customer interactions and update records in CRM systems.
- Meet productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate teams when required.
- Follow company policies, processes, and compliance guidelines.
- Maintain effective communication skills and a customer-focused approach.
Requirements:
- Graduate/Undergraduate candidates can apply.
- Excellent verbal and written communication skills in English.
- Good typing speed and computer proficiency.
- Ability to work in rotational shifts.
- Strong problem-solving and customer service skills.
- Immediate joiners preferred.
Experienced in handling customer interactions through chat and voice channels, resolving queries efficiently, ensuring customer satisfaction, and maintaining service quality standards. Skilled in communication, problem-solving, CRM tools, and multitasking in a quick-paced customer service environment. Immediate joiner.