Key Responsibilities

- Inbound Customer Support: Handle inbound calls from customers regarding Retail Liabilities and Credit Cards, addressing queries and processing requests to ensure customer satisfaction.
- Quality Service Delivery: Provide quality communication and customer service within established productivity and service benchmarks.
- Issue Resolution: Ensure timely resolution of customer issues, aiming for "customer delight" and consistent service experience.
- Process Adherence: Complete specified logs and adhere to information security and quality process norms.
- Feedback Implementation: Act on feedback from Team Leaders, Coaches, or Quality teams to improve performance.

Job Requirements:

- Graduate with 4+ years or Post Graduate.
- Minimum 3 years of experience leading a team of 15+ employees.
- Robust people management and leadership skills.
- Experience in Virtual Banking, Relationship Management, or Tele-sales within BFSI preferred.
- AMFI/IRDA certification preferred.
- Excellent communication, interpersonal, and stakeholder management skills.
- Target-driven with a customer-centric approach.

Qualification: Graduate +4 years experience

Location: Andheri / Thane / Airoli

📌 Team Leader - Customer Service & upselling (Thane)
🏢 Career Goals Thane
📍 Thane