Key Responsibilities

Operations & Shipment Management

- Handle end-to-end shipment operations for import and export cargo.
- Coordinate cross-border road transportation between India, Bangladesh, Nepal, and Bhutan.
- Monitor shipments, transit times, delivery performance, and customer commitments.
- Maintain shipment records, MIS reports, operational documentation, and movement tracking.
- Ensure smooth movement of cargo while minimizing delays and operational challenges.

Customs & Regulatory Coordination

- Possess strong knowledge of Indian export and import customs procedures.
- Coordinate with CHA partners, transporters, warehouses, and border operational teams.
- Handle customs documentation and compliance requirements.
- Resolve customs-related operational issues efficiently.

Client Relationship Management

- Manage existing corporate clients and key accounts.
- Act as a single point of contact for shipment updates and issue resolution.
- Build long-term business relationships with customers.
- Handle client escalations professionally and efficiently.

Business Development & Sales

- Identify and develop new business opportunities in domestic and international markets.
- Generate leads and acquire customers for logistics services.
- Prepare quotations, pricing proposals, service presentations, and business negotiations.
- Coordinate with overseas agents, transporters, and logistics partners.
- Achieve revenue and business growth targets.

Financial & Business Reporting

- Prepare operational MIS reports and sales reports.
- Monitor shipment profitability and service performance.
- Assist management in preparing business P&L; reports and revenue analysis.
- Support strategic planning using data-driven insights.

Team Management

- Lead and manage logistics operations teams.




- Train, mentor, and support junior team members.
- Promote teamwork, accountability, and process discipline.
- Coordinate across operations, sales, and customer service functions.

Required Qualifications & Experience

- Minimum 2-10 years of experience in logistics, cross-border transportation, & supply chain operations.
- Strong experience in India-Bangladesh road logistics operations.
- Positive knowledge of export-import documentation and customs procedures.
- Experience handling corporate and key accounts.
- Experience managing a logistics operations team.
- Strong communication and negotiation skills.

Language Requirements

- Fluent in English, Hindi, and Bengali.
- Excellent verbal and written communication skills.

Technical Skills

- Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
- Strong email communication and business correspondence skills.
- Experience in shipment tracking, operational reporting, and data management.
- Familiarity with logistics software, ERP, CRM, or freight management systems will be preferred.

Preferred Candidate Profile

- Background in Cross-Border Logistics, Freight Forwarding, CHA, Transport, NVOCC, Shipping Line.
- Strong commercial mindset with operational expertise.
- Leadership qualities with the ability to manage and motivate teams.
- Customer-centric and result-oriented professional.
- Willingness to travel across India and neighboring countries when required.
- High integrity, ownership mindset, and problem-solving ability.

Key Performance Indicators (KPIs)

- Revenue Growth
- Shipment Volume Growth
- Customer Retention Rate
- Shipment Delivery Efficiency
- Gross Profit Achievement
- Team Performance & Productivity
- Client Satisfaction Score
- Cross-Border Operations Performance

📌 Business Development Manager - India & ISC (Kolkata)
🏢 Empire GLS
📍 Kolkata