Dear All,

we are Hiring for Customer Assurance Specialist with French language proficiency .

Duration : 6 Months

Expected Years of Experience - 3-5 years

No of Positions 1

Mode of Work Remote

Work Timings - Standard India time but periodically would be needed to attend meetings in EST Time as per the business needs.

Fixed Week Offs Sat & Sun

Note - If you are interested in a 6-month contract position, please acknowledge this message or reply to confirm your interest.

Short Description:

Diebold Nixdorf Inc., is a multinational financial and retail technology company headquartered in the US. For more than 160 years, Diebold Nixdorf has maintained a steadfast focus on technology, innovative solutions, and customer focus. Products include self-service transaction machines, point-of-sale terminals, software for financial, retail and commercial markets. Diebold Nixdorf employs more than 22,000 people globally and operates in more than 65 countries around the world. We are seeking a Customer Assurance Specialist (IT and InfoSec) based in India.

Position Overview:

The Customer Assurance Specialist is responsible for managing and completing inbound customer assurance requests related to IT and Information Security. This includes handling security questionnaires, RFPs/RFIs, duediligence assessments, and audit evidence requests.

While this role is not a technical subjectmatter expert, it requires the ability to interpret compliance requirements, collect accurate information from internal SMEs, and translate that information into clear, skilled, customerready responses. The Specialist ensures that customer inquiries are handled efficiently, consistently, and with a high standard of quality,



supporting customer trust and enabling successful sales and renewal cycles.

Key Responsibilities:

Inbound Request Management

- Serve as the initial point of contact for all inbound customer compliance requests.
- Triage, prioritize, and manage the lifecycle of security questionnaires, vendor assessments, RFPs/RFIs, and audit documentation requests.
- Track all requests against internal SLAs and maintain visibility for Sales, Customer Success, and other stakeholders.

Response Preparation & Content Population

- Populate customerfacing questionnaire responses using approved language, policy documentation, procedures, control descriptions, and SMEprovided information.
- Ensure accuracy, clarity, and consistency when drafting written responses.
- Identify when additional SME input or escalations are required and coordinate those engagements.
- Maintain a library of reusable, preapproved answers and standard compliance artifacts.

Cross-Functional Collaboration

- Partner with SMEs across IT, Security, Privacy, Legal, Engineering, and Compliance, among others to gather correct and complete information.
- Coordinate internal reviews of drafted responses before customer delivery.
- Support Sales and Customer Success teams by providing timely updates and clear communication about request status.

Documentation & Knowledge Management





- Maintain updated versions of SOC reports, ISO certifications, attestation letters, SIG/CAIQ packets, and other compliance collateral.
- Update templates, knowledge bases, FAQs, and content libraries to streamline future responses.
- Contribute to process improvements that reduce turnaround times and enhance accuracy.

Customer Assurance & Communication

- Deliver polished, wellstructured responses to customer inquiries that reflect the organizations security posture and compliance commitments.
- Communicate proactively with customers or internal stakeholders about timelines, missing information, or next steps.
- Support customer meetings as needed to walk through standard compliance documentation (without acting as a technical SME).

Required Qualification:

- Bachelors degree in Information Systems, Business Administration, or a related field.
- 35 years of vendor assessment/auditrelated experience, information security, customer assurance, project management, or related roles.
- Experience supporting SOC reports and customer assurance programs
- Strong understanding of IT Governance, Risk Management, and Control Frameworks such as NIST, COBIT, ISO 27001, and SOX.
- Experience with SIG/Shared Assessments, and relevant certifications such as CTPRP or CTPRA
- Excellent written and verbal communication skills, including the ability to work with global stakeholders
- Experience supporting or working with U.S. multinational companies is a plus

Selfmotivated, proactive, and able to work effectively with minimal supervision

Interested Candidate can get in touch with me on

[email protected]

📌 Information Security Engineer (Hyderabad)
🏢 Futurz Staffing Solutions
📍 Hyderabad