- Meet and exceed business goals/targets in different products, i.e., loans, insurance bundled/non-bundled, through lead fulfillment and field activity on existing data base.
- Manage and control all channel businesses.
- Recruit, retain, and manage a productive team of off-roll employees.
- Maintain delinquency on the portfolio, in line with the product segment.
- Take care of customer escalations and complaints.
- Monitor and measure key conversion and productivity data/penetration metrics.
- Effectively engage with credit and operations risk teams.