Godrej Interio is Indias premium furniture brand in both home and institutional segments with a strong commitment to sustainability and centers of excellence in design, manufacturing and retail. With presence in over 430 cities with 52 company owned stores and over 800 dealers, Godrej Interio is one of the largest business of Godrej and Boyce Mfg. Co. Ltd.
Led by the largest in-house design team in the country in the furniture category and awarded with 34 India Design Mark Awards till date, Godrej Interio aims to transform spaces with its thoughtfully designed furniture to create brighter homes and offices with products that have the highest design quotient in aesthetics, functionality and technology. With consistent pursuit of excellence and a special focus on health and ergonomics, the product portfolio of Godrej Interio comprises a massive range in the home, office and other specialized applications. The brand boasts of noteworthy awards received so far- CII Exim Bank Award for Business Excellence 2016, Asia’s most admired brand 2016, Superbrands 2017-18, Reader’s Digest Most Trusted Brand 2018 Gold (Home Furniture) and Reader’s Digest Most Trusted Brand 2018 Gold (Modular Kitchens).
Working Days- Monday to Saturday
Timings- 11:30 AM- 7 PM
Key Result Areas:
1. Customer Engagement
2. Product Demonstration
3. Sales Conversion Support
4. Customer Assistance
5. Process Excellence
6. Organizational imperative
Key Profile
Customer Engagement
- Attend live video call requests initiated by customers from website product pages.
- Interact professionally and confidently with customers through video calls.
- Build rapport and understand customer requirements, preferences, and usage needs.
- Deliver exceptional customer experiences during every interaction.
Product Demonstration
- Demonstrate furniture products through live video sessions.
- Explain product features, dimensions, materials, finishes, benefits, warranty, and maintenance.
- Help customers visualize products in their home or office environment.
- Compare products and recommend suitable alternatives based on customer needs.
Sales Conversion Support
- Guide customers through the purchase journey.
- Address customer questions and objections effectively.
- Influence buying decisions through product knowledge and consultation.
- Support e-commerce sales by improving customer confidence and conversion.
Customer Assistance
- Assist customers with product selection, customization options, pricing, offers, and delivery-related queries.
- Coordinate with internal teams whenever required for resolution of customer concerns.
- Ensure timely follow-up where required.
Process Excellence
- Record customer interactions and feedback accurately.
- Maintain product knowledge and stay updated on recent launches.
- Meet defined customer satisfaction and conversion targets.
- K to quality and service standards.K
📌 Video Shopping Consultant (GodrejFurniture & Home Interiors) Khalapur
🏢 Godrej & Boyce (G&B)
📍 Khalapur
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