Deliver training for international voice customer care, including new-hire, cross-skill and refresher programs. Coach associates on complex queries, de-escalation, retention and escalations. Support nesting, assessments and quality improvement.
Required Candidate profile
International voice customer service professional with 3–8 years’ experience and 1+ year in training/coaching, nesting or knowledge management. Robust English, facilitation and customer handling.
📌 Process Trainer - Voice (Kolkata)
🏢 Gratitude India
📍 Kolkata
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