Handle Tier 1 international HR helpdesk queries via voice, covering HR policies, employee data, payroll, benefits, T&A; and L&D.; Log cases accurately, follow data privacy and SLA standards, and ensure first-time resolution in a 24/7 WFO environment.
Required Candidate profile
Graduate with 1–6 years of international voice experience; domestic voice not accepted. Robust communication, probing and problem-solving skills. HR helpdesk, ServiceNow/Remedy and US voice experience
📌 Helpdesk Specialist (HRO) (Pune)
🏢 Gratitude India
📍 Pune
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